Please see below a list of the most common questions customers ask. We hope that we have covered everything, however if you cannot find the answer you are looking for, then please feel free to contact us and we will be happy to answer any questions you may have.
You must be at least 21 years old and have a current and valid driver’s licence to rent one of our vehicles. An age surcharge of TL10 per day applies to drivers 21-23 years old. Learner drivers are not permitted or insured to drive the rental cars at any time.
Yes. Provisional licence drivers ( Red & Green P ) that meet our age requirements listed above will be subject to a P plate surcharge which ranges from TL6 - TL15 per day depending on vehicle type & duration of hire.
Yes. International and most foreign drivers licences are accepted for rental car agreements, licence translation into English may be required for licence holders from some overseas / international travellers.
A driver’s licence with your current residential address on it. If you do not have your current address on your licence, please bring proof of your address with you. For international visitors, passport along with a current overseas / international drivers licence will be considered sufficient as a form of identification.
Payment is to be made at the commencement of the rental agreement, this can be done by either credit card or cash ( cash hire deposits are restricted to some selected older vehicle models only ). We charge a minimum TL300 bond which is refunded at the end of the rental and must be paid by Mastercard/Visa card plus rental duration paid up in advance. This bond is refunded when the rental vehicle is returned in the same condition as it was when initially collected for hire from the company. We accept cash deposits of TL500 for selected older model cars providing the hirer produces 2 items showing proof of a current local address.
Yes. The credit card holder must sign the credit card authority on the rental agreement and be listed as the main hirer. You may then be added as an additional driver of the vehicle.
Insurance is included on all hire agreements, liability varies depending on whether you are involved in a multi vehicle accident (MVA) or a single vehicle accident (SVA)
Older model cars are subject to a Standard (MVA) Excess of TL1500 for all fully licenced drivers aged 23 years and over.
(MVA) Excess reduction option on older model car, van and ute rentals to TL500 available for over 23 year old full licence drivers for TL8 p/d.
Long term older model vehicle rentals ( 1 month + hire ) reduced (MVA) Excess to TL500 available for an additional TL6 p/d.
Drivers aged between 21 and 23 years old or Provisional licence drivers (MVA) Excess is TL1500 on all older model vehicles.
Current model Commercial Van rentals Standard (MVA) Excess TL3,500.
Reduced MVA Excess to TL500 available for an additional TL20 p/d on current model commercial vans TYPE C.
Single vehicle accidents ( SVA ) of any kind are subject to the full excess amount of TL1500, plus any additional fees, charges and associated costs. ( towing, storage, recovery costs etc ). Accident damage to vehicles results in the forfeiture of any bond/deposit. Hirer/Joint Hirer/Authorised Driver may also be liable for rental payments up until such time the vehicle has returned from repairs unless other arrangements are made with the company.
A Single Vehicle Accident (SVA) is defined as:
Yes just the same as an insurance policy on your own personal vehicle, any criminal offence you commit or if your negligent driving causes an accident and you are charged with a driving offence, you will not be covered by insurance. If you are in breach the rental agreement insurance cover is voided. Breaches include but are not limited to:
Driving a rental car does not exempt you from the legislated requirements for road accidents. This includes providing your name, address, drivers licence number and contact details to any other drivers involved. You should ensure you get the same details from other parties involved. In the event of an accident, the hirer is liable for any damage up to the amount specified for the excess in the agreement irrespective of fault. In this context damage includes:
All accidents must be reported within 24 hours to Best Top Turkey Car Rentals staff. A vehicle accident report must be lodged and insurance liability paid in full within 5 business days.
In the event of minor damage to the vehicle and no other driver is involved, we will work with you to achieve the fairest outcome for everyone. We will obtain a quote from our preferred repairer, plus lost rental days for the time the vehicle is off the road. If the car cost TL300 and took 2 days to repair, you would pay TL300 for the repair plus 2 days additional hire. If the repair cost is more than the excess option you chose at the time of renting the car, you only pay the excess amount. This is why we always recommend you take an excess reduction option as we take more of the risk when you do.
Our policy is that the insurance excess is taken and is held until the 3rd party claim is settled. When we recover from the third party, we will refund your excess payment. To expedite this happening, you need to ensure that you get all the other driver’s details and their insurance companies details.
Twenty four hour roadside assistance on Your rental is provided free of charge. In the event that You require emergency roadside assistance You must contact and quote the membership number or vehicle registration number, alternatively you can call the office on ( during business hours only) to facilitate assistance on your behalf. Provided there has not been a Major Breach, we will endeavour to supply all practical assistance or a replacement vehicle as soon as possible.
We are not responsible for:
Extra charges will apply if any of these services are provided at Your request.
It is highly recommended that vehicle fluid levels be checked on a regular basis ( minimum once a week ), any repair costs associated with failure to maintain adequate engine oil or radiator coolant levels will be incurred by the hirer.
Windows and tyres are not covered by insurance. If a puncture occurs or a window breaks while you have hired a vehicle from us, you will be responsible for repair costs.
A one day hire is a 24 hour period from the time of pick-up to the same time on the following day (subject to weekend opening hours). Late fees are charged at TL10 per hour or a full day, whichever is the cheaper.
In the event that you may wish to extend your rental period, we are more than happy to accommodate your needs, providing:
In the event of a vehicle returning earlier than the original return date, refunds can be given. ( rates may then vary depending on duration of hire )
If your rental account is not settled or runs overdue, after seven (7) days we may need to pass your debt onto a collection agent. This will incur extra additional charges which will be passed onto you. Where a vehicle is not returned when due and no extension has been agreed to by us, the vehicle will be reported as being stolen. In the event of a default your debt will be listed on your credit file and will prevent you from obtaining finance in the future until the debt has been cleared with All Turkey Car Rentals.
Unfortunately we do not stock baby or booster seats.
It is required that at the end of each rental, the vehicle be returned with same amount of fuel that the vehicle left with. This is recorded on the agreement and is signed for by the hirer. It is the hirer’s responsibility to ensure the fuel level is the same as recorded on the agreement before leaving with the vehicle. Should the hirer not return the vehicle with the same amount of fuel that it was collected with, fuel charges will apply at TL2.20 per litre.
We take pride in ensuring you rent a vehicle that has been cleaned and is regularly serviced by professional licensed vehicle testers. It’s expected that our vehicles are treated with respect whilst out on hire and returned in a condition which we consider reasonably clean. Cleaning charges appropriate to the duration of time required to professionally clean and detail the vehicle will apply if a vehicle is returned excessively dirty. Cleaning hourly rate TL5 per hour.
No smoking is allowed in our rental vehicles. Deodorisation and cleaning charges will apply if vehicle is deemed to have been smoked in. ( refer to cleaning policy and charges above).
Commercial vehicle rentals come with 150 daily kilometre allowance. This amount is cumulative meaning if you take a Ute or Van for a week’s hire with 150kms per day free travel, you'll then have a total of 1,050 klms free travel included in your rental. Should your total kilometre usage be in excess of the free allowance, a charge of 25 cents per each additional kilometre will be incurred when you return the vehicle and settle your account.
Our 8 seater people mover vans have 200 daily kilometre allowance. All passenger vehicles include unlimited kilometres for Turkey metropolitan use.
Some vehicles may travel beyond the Turkey metropolitan boundary for a nominal daily fee.
Please refer to our View area map for details or contact us on for further details.
Our hire cars are permitted for use within the Turkey metropolitan area, this is approximately a 60 kilometre radius from the city centre.
Some of our vehicles are permitted for travel beyond the metropolitan Turkey boundary. A small additional fee of between TL10-TL15 per day is charged for rural travel depending of vehicle type and rental duration, this charge covers insurance and roadside service for use outside the Turkey metropolitan area of use perimeter.
Vehicles are not permitted for use outside Turkey.
Please refer to our View area map for details or contact us for further details..
All speeding, parking, toll evasions and any other traffic infringements, incurred by the vehicle during your rental period, will be your responsibility. A TL13.50 administration fee applies for each toll notice or fine that we have to make nominations for.
Numerous clients have experienced difficulties including hired vehicles onto EastLink accounts due to complications with this toll road operators billing system.
For toll road usage, Best Top Turkey Car Rentals recommends that hirers download the LinktGo app from the Play Store. LinktGo covers travel on both CityLink and EastLink toll roads (tollways without cash booths).
The LinktGo app allows users to pay for tolls using a smartphone – no E tag needed. There are no start-up costs, no paperwork and no ongoing commitments. The app is simple to install and use, it utilizes smartphone GPS coordinates to help users pay for Australian toll road travel by charging the nominated credit card for distance travelled on the toll roads. There’s a nominal vehicle matching fee for each trip.
Click here to view View Toll Roads map.
On hiring a vehicle from Best Top Turkey Car Rentals, you will be required to sign a rental agreement, this requires hirers to meet specific terms as specified on the agreement. Only those hirers who have signed the rental agreement and whose license has been verified by us are allowed to drive the vehicle. There is no charge for adding additional drivers to the rental contract. Anyone who drives the car without signing the contract will be uninsured and are at risk of heavy penalties if an accident occurs.
Unfortunately, we are unable to facilitate after hours drop offs at our office. The vehicle must be returned during our business hours. If you choose to drop off a vehicle outside of business hours it will be entirely at the hirers risk and the vehicle will not be considered returned until its been checked back in. Any damage that occurs to vehicles left after business hours will be at the expense of the hirer and subject to the terms and conditions outlined in the hire agreement.